Allow me to put this into perspective.
1) We are volunteers (the point most often made by us, simply because we are and have other things to do)
2) We don't all immediately know what exact action got "you" banned.
3) Most appeals require addition checks that can only be made by admins (this mostly involves ingame reports and bans, since there is no "paper trail" we as mods can follow)

With that said, what does help the appeal progress is the supply of accurate details, we don't ask or expect an essay from anyone, but usually with common bans like "griefing" or "stealing" players should recall the last time they did something that could be classed as such (E.G removing a town house without permission, the removal of x' pickaxe from his chest, etc) such relocation of events and the rough location is enough for "us" (being any staff member) to pick the appeal up regardless of our previous involvement.

It's perfectly fine if such details can't be remembered, all we ask is your best explanation.

Just be patient with us.

Sorry for my incompetence but i also have to say smthing to your point.
1) I know that mods are volunteers, HOWEVER (in my opinion) if a mod can´t bring up enough time to properly mod the server then I think he/she/they should be mod. I can understand that there are private things to do like learning for important exams , going to family occasion or simply enjoy your hobby and that there are things way more important than SussyNet. But there should be at least some time left over to do some stuff related to CCNet like Checking the appeals. (and yes i also know that CCnet related stuff includes Developement, Modding the dc etc. but there should be at least some1 who checks the appeals so players wont have to wait min. a week to be unbanned)
2)Of course no mod knows what happened. Thats why communication is key, ask the banned player ,the vicitm and the mod who banned the player what happened. Then you mostly already have a general overview and sometimes just have to do little work to do
P.S. The "you" was meant for every player , I just write "you" instead of "they" or "the players".
3)I didnt knew that mostly admins are able to 100% check the appeals. If some1 had told me this earlier i wouldn´t have made the suggestion :thumbsup:

Reading appeals is the easy part, actioning an investigation is another.

I understand the issue of waiting your entire ban out before someone actions your appeal is frustrating. Believe me when I say we don't want players to wait 3 years for their appeal to be answered.

Many ban appeals probably take a lot of cross-investigation so it's understandable why things take time, if staff knew how to make appeals more efficient they would have already done it.