> Make a book of complaints. This could work for higher ups (managers/owner) to see what the community has to share about their experiences with staff and about the server all together.

https://ccnetmc.com/suggestions/
or
join the discord server to make a ticket about it


> Reason for this idea is that right now there isnt really a way to complain if not for tickets, which doesnt really work out most times.

that sounds cap, if your ticket is pure trash collection that has noting coherent then I can understand it not working out but otherwise you will most prolly get a response from a mod or an admin.

This is what tickets are for, if you have a problem with a staff member you tell us in an official manner.